customer service
customer satisfaction
It is very important to us that our customers are happy with their purchase and understand our terms and conditions. Following are our policies regarding payments, returns/exchanges. Please read the carefully prior to purchasing, as once you have bought, you are agreeing to abide by these terms and conditions.
Should you have any other queries don’t hesitate to call or email us to discuss.
payments
We accept payment by Visa, Mastercard or Paypal, using the secure payment services of Paypal. For more information about Privacy Policies for PayPal Services, please visit www.paypal.com.
After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed and you will receive an email confirming your order.
Your order will be dispatched once payment has been confirmed, subject to specific lead times on products as mentioned in the product descriptions.
For sale purchases, please choose carefully, as all sale and discounted items are final and subject to limited availability. No returns, exchanges, or cancellations will be permitted. Your statutory rights are not affected.
All prices listed are in Australian dollars (AUD), and are inclusive of 10% GST. niche interiors reserve the right to change pricing at our discretion and without notice.
Rarely items that are listed as in stock may in fact not be. We apologies if this situation does occur and will contact you within 24 hours to offer you a refund, a suitable alternative or placing the item on back order.
As indicated in the product descriptions, the lead times on some items vary from time to time. Where possible, we indicate the estimated lead time in the product descriptions. On some items we indicate that it will be necessary for us to advise at the time of order. For orders on these products, we will contact you to discuss the estimated production and delivery time frame. At this point you will have the option of changing or cancelling your order. Cancellations will not be possible after this point.
shipping
Orders are shipped via Australia Post or via a reputable courier. In most cases orders will be received within 2-7 business days of shipping, however large/bulky items or deliveries to remote locations may take longer.
Any items indicated as large/bulky items, or outside the Australia Post guidelines, will be charged according to size, weight and destination. Upon receiving your order we will contact you to inform you of these additional costs. At this point you will have the option of changing or cancelling your order. Cancellations will not be possible after this point.
If your order is to be shipped to a destination other than Australia please email us at niche@nicheinteriors.com.au for a shipping quote.
All consignments are sent with a tracking number, which will be emailed to you when your order has been dispatched.
If you require express delivery, please email us at niche@nicheinteriors.com.au and we will then advise your shipping options and any additional costs.
Gift vouchers are sent free of charge.
returns & replacements
It is very important to us that you are happy with your purchase. If you are dissatisfied with your purchase please advise us in writing within 7 days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that you consider to be faulty, damaged or not what you ordered, a refund or exchange will apply. Provided niche interiors is satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you, niche interiors will pay the shipping costs for returning the faulty or incorrect item to niche interiors and for dispatching the replacement item to you.
We do not refund or exchange items because of a change of mind, but in the situation where you are dissatisfied with your purchase for a reason other than a faulty or incorrect item, you may exchange it. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer.Please include a self addressed prepaid satchel for your new items to be returned in. You must also include a valid receipt with the return.
The returned item must be in new, unused, unmarked, saleable condition and in the original packaging. The item should be returned to niche interiors (6 Murray Street, Yarraville, VIC 3013) within 7 working days of the date of purchase.
When sending any returned items to niche interiors we advise you to use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your application for refund or exchange. In considering any application for refund or exchange niche interiors reserves the right to inspect returned items upon receipt.
In the case of refunds, please allow 3-5 business days for the refund to be processed.
Please note that some items including custom orders, clearance and sale items cannot be returned, replaced or refunded.